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Direct deposit cancellation
I'd like to get feedback on how you would handle the following situation:
An employee cancelled her direct deposit last payroll. A note was sent to payroll to stop the direct deposit authorization effective with the next payroll. Unfortunately, it was overlooked and the direct deposit stayed in effect.
Now that the employee has closed the account, her direct deposit is in la-la land! We do not print paychecks here- we have a third party consultant firm that processes our payroll.
The last time I asked her about something like this she said we couldn't do anything until Monday... I know this isn't going to fly with the employee.
How would you handle this?
An employee cancelled her direct deposit last payroll. A note was sent to payroll to stop the direct deposit authorization effective with the next payroll. Unfortunately, it was overlooked and the direct deposit stayed in effect.
Now that the employee has closed the account, her direct deposit is in la-la land! We do not print paychecks here- we have a third party consultant firm that processes our payroll.
The last time I asked her about something like this she said we couldn't do anything until Monday... I know this isn't going to fly with the employee.
How would you handle this?
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Comments
Whenever the error is Payroll's fault, we move heaven and earth to make the employee whole. Does wonders to restore faith in Payroll even in the face of a glaring error. We would eat the cost to get the 3rd party to do a 1-check run and overnight or messenger it to the employee. You also have the possibility of calling the bank and appealing to them to move the money to the right account (you being the originator of the deposit, so in this case it might have to be your 3rd party again). That's worked for us on occasion, but only when the new account is at the same bank as the old.