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Customer service to the extreme
We had an employee call us today and ask why we didn't make his truck payment. My processor said excuse me, what are you talking about. He said that the HR department told him that if he signed up for direct deposit that payroll could make his truck payment for him. We replied that he needs to work that out with his bank, we only send the money to the bank, we can't direct where it goes from there. He said well my truck payment is probably late now huh!!! This is right up there with the guy who wanted us to fax his check to him so he could get it faster and cash it!!!! DUH!!!