Had my first run in with ADP
My staff accountant who runs payroll is out on FMLA....so the SR VP Finance and I (HR Manager) are responsible for payroll for these 8 weeks. Luckily I've done payroll for 12 1/2 years in my last position, so it doesn't scare me. That is until ADP decides to tell me that there is an error in processing and it can't go any further! (Now the error in the benefit deduction setup that they are saying they "cannot' do is one that we have had there for at least 20 payroll runs this year alone!) I always find it interesting when a software company tells a user that something cannot be done when it HAS been done that many times before! I finally hung up after 1 1/2 hours on Friday evening......only to look at it on Saturday morning for them to have "pushed" whatever button to continue the payroll processing. So much for what they "cannot" do!