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Dependant Care Election

We had a new employee who elected through our 3rd party vendor dependant care for 2016 but the deductions did not come through until the last payroll of the year had been run. The employee has now come to me and said well I elected this in 2016 and it should of come out. At this point I don't believe there is anything I can do. Has anyone else faced a similar issue and how did you handle it?